Refund policy

Return & Refund Policy

Last updated: August 11, 2026

At Wendrif, we are committed to your satisfaction. Please read this policy carefully before making a purchase.

Return Window We accept return requests submitted within 14 days of the delivery date of your order. Requests submitted after this period will not be accepted under any circumstances. No exceptions will be made.

Eligibility Requirements To be eligible for a return, items must meet ALL of the following conditions:

• Item is unused, unwashed, and in its original condition
• Item is in its original packaging with all tags and accessories included
• Proof of purchase (order confirmation) is provided
• Return request is submitted within the 14-day window

Items that do not meet every condition above will be refused and returned to the sender at their expense.

Non-Returnable Items The following items are strictly non-returnable and non-refundable:

• Opened or used pet food, treats, or supplements
• Grooming products that have been opened or used
• Personalized or custom-made items
• Items marked as "Final Sale"
• Items returned without prior authorization

How to Request a Return To initiate a return, you must contact us at wendrif.ltd@gmail.com within the 14-day window with your order number and reason for return. Do not ship items back without receiving a Return Authorization (RA) number — unauthorized returns will be refused and no refund will be issued.

Return Shipping Return shipping costs are the sole responsibility of the customer. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in return transit.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. We reserve the right to reject any return that does not meet our eligibility requirements.

Order Cancellations Orders may only be cancelled before they have been fulfilled and shipped. Once an order has been dispatched, it cannot be cancelled and must go through the return process outlined above.

Damaged or Incorrect Items If you received a damaged or incorrect item, you must contact us within 48 hours of delivery with photo evidence. We will arrange a replacement or refund at our discretion. Claims submitted after 48 hours will not be accepted.

International Orders Customers are responsible for any customs duties, import taxes, or fees charged upon delivery. These charges are non-refundable.